Tropisino — Privacy Policy
This page explains how Tropisino collects, uses, and protects personal information belonging to users of the platform. It applies to all individuals who register an account or otherwise interact with the website.
Information We Collect
Tropisino gathers several categories of personal data during registration, account use, and transactions. This includes:
- Identity data — full name, date of birth, residential address, and government-issued identification used for account verification.
- Contact data — email address and phone number used for account communication.
- Financial data — details related to deposits and withdrawals, including payment method type and transaction history, without storing full card numbers where third-party processors handle payments.
- Technical data — IP address, device type, browser information, and operating system collected automatically during site visits.
- Verification data (KYC) — documents submitted to confirm identity, age, and address as part of standard compliance checks required of licensed operators.
These categories are collected directly from the user, automatically through site interaction, or from third-party verification providers engaged for compliance purposes.
How We Use Your Information
Personal data is processed for specific, defined purposes. Identity and verification data support age and identity checks required before account activation and before processing withdrawals. Financial data is used to process deposits, payouts, and to monitor transactions for signs of fraud or irregular activity. Technical data assists in maintaining platform security, diagnosing faults, and improving site performance. Contact data is used for service communications, including account notifications and, where explicit consent has been given, promotional messages. Processing also occurs to meet obligations under applicable gambling and financial regulation, including record-keeping and reporting requirements imposed on licensed operators. Where consent is the legal basis for a particular use, such as marketing communications, it can be withdrawn at any time through account settings or by contacting the operator.
Data Protection and Security
Personal data is stored using access controls intended to limit exposure to authorised personnel only. Encryption is commonly applied to data in transit, particularly during account login and payment processing, in line with standard practice among regulated online gambling operators. Internal policies typically restrict data retention to the period necessary for verification, legal, or accounting purposes, after which records are removed or anonymised. Third-party service providers, including payment processors and verification agencies, are expected to maintain comparable security standards when handling data on the operator’s behalf. No system can guarantee absolute security, and users are encouraged to use strong, unique passwords and to avoid sharing account credentials.
Cookies
Cookies and similar tracking technologies are used to operate the site and understand usage patterns. The main categories are:
| Cookie Type | Purpose |
|---|---|
| Essential | Required for login sessions, security, and core site functionality |
| Performance | Collects anonymised data on page usage to identify technical issues |
| Functional | Remembers preferences such as language or display settings |
| Marketing/Analytics | Supports measurement of promotional campaigns, where consent is given |
Users can manage cookie preferences through browser settings or, where available, a cookie consent tool on the site. Disabling non-essential cookies may limit certain personalised features without affecting core account functionality.
Your Rights
Users in the United Kingdom are entitled to rights under the UK General Data Protection Regulation and the Data Protection Act 2018. These include the right to request access to personal data held, correction of inaccurate records, deletion of data where retention is no longer required for legal or verification purposes, and restriction of certain processing activities. Users may also object to processing carried out for direct marketing and may request a copy of their data in a portable format. Requests can be submitted through the account settings or available support channels. If a request is not resolved satisfactorily, users retain the right to lodge a complaint with the Information Commissioner’s Office, the independent regulator responsible for data protection matters in the United Kingdom.
Contact Information
Questions regarding this privacy policy or requests relating to personal data can be submitted through the support contact form available on the website. Using this channel allows the request to be directed to the appropriate team for identity verification and timely handling, consistent with the rights outlined above.